Customer Care Specialist Needed

COMPANY NAME: Kerry Ingredients Nigeria Limited

COMPANY STATEMENT

We work with the world’s top Retailers and Manufacturing companies to produce some of the best private-label products and tailored Food & Beverage solutions on the market. We also work with the leading Food Service chains helping to deliver appetising, relevant and innovative custom solutions, using our expertise in new product development, production and commercialisation.

Our Values: Courage | Enterprising Spirit | Inclusiveness | Open-mindedness | Ownership

JOB RESPONSIBILITIES

  • Manage customer requests efficiently and direct their efforts to maximise the customer experience
  • Apply order fulfilment methods in order to achieve accurate and efficient order processing
  • Perform in such a manner as to achieve the required Service rating towards the KPI’s, through system knowledge, accuracy, attitude and proactive service.
  • Identify and implement the business rules and procedures
  • Create and enhance the buying experience of our customers through professional service using systems and applying processes
  • Provide support for queries, complaints and general enquiries by applying sound problem-solving abilities
  • Follow and apply order management procedures, tasks and administration, ensuring we follow through all orders to point of final customer receipt, meeting customer expectations
  • Provide a positive attitude and display a drive towards the continued success of the business
  • Creating sales orders from direct customer purchase orders on SAP
  • Ensure effective communication to customers about material availability
  • Liaising with Key Account Managers via email and telephonically
  • Aligning promise dates to excellence standards
  • Great internal and external communication and service
  • Handling all requests for returns via SAP
  • Sending draft documentation to customers for approval before sending original set re export documentation for supply of goods
  • Attending to system communication methods timeously
  • Following processes for compliance purposes

SKILLS REQUIRED

  • Customer service role – experience in manufacturing environment is most preferred
  • Working knowledge of SAP software applications preferred
  • Advanced MS Office essential
  • Experience in dealing with complex queries
  • Understanding of import / export processes, particularly import
  • Excellent communication skills – over email and by phone, strong interpersonal skills.
  • Ability to deal with conflict resolution
  • Thinks about the wider team and consults the other departments involved
  • Takes ownership and is prepared to make decisions

MINIMUM EXPERIENCE

Minimum of 3 years’ experience in a customer care /

HOW TO APPLY

To apply Interested applicants are to click the link below and submit their C.V

https://jobs.kerry.com/job/Lagos-Customer-Care-Specialist-LA/593811501/?src=JOB&brd=LI

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