Job Opportunities at Deloitte

Deloitte is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit & assurance, consulting, risk and financial advisory, risk management, tax, and related services to select clients.

Available Positions

  • Head, Brand and Communications
  • Chief Digital Officer
  • Head, E-banking
  • Head, Customer Experience Design

Head, Brand and Communications

  • Job Type: Full Time
  • Qualification: BA/BSc/HND , MBA/MSc/MA
  • Experience: 10 years
  • Location: Lagos
  • Job Field: Media / Advertising / Branding

Description

  • We are looking to hire for the position of Head Brand & Communications, who will ensure brand visibility & retention and profitable growth of the business by supporting distribution strategies.
  • He/She will aid consumer experience through the development and execution of communication plans and strategies across channels.

Job Responsibilities

  • Set style guides, brand guidelines, brand vision and value proposition for short as well as long term.
  • Implementing and execute strategic brand initiatives to enhance visibility, trust and business growth.
  • Monitor and ensure corporate brand integrity across all product segments, platforms (internal & external) and communication channels.
  • Design and co-ordinate campaigns, advertisement and all kind of PR visibility on print, online and digital.
  • Stay updated with global marketing and branding trends across financial and non-financial sectors.
  • Accountable for all creative outputs inclusive of web promotional materials, selection of creative agencies, creative briefings, graphics, photography, etc.
  • Responsible for the implementation of communications across all channels.
  • Plan and execute all communications and media actions on all channels, including online and social media.
  • Assist with product development and new product launches as well as developing new business opportunities
  • Review contents on Web Media and other Mainstream Multimedia Marketing channels– New Media (Email, Digital – Blog, Online newspaper, Social Media) to ascertain that it meets the required standard and creates a good image for the bank.
  • Prudently utilize communication and promotional item’s budget to ensure visible ROI.
  • Carryout Competitor and customer analysis to gain insights on current developments

Requirements

  • Minimum educational level – Bachelor’s Degree in Social Science or Humanities or HND with a Master’s Degree
  • Minimum requisite experience – at least 10 years work experience in the area of Brand communication & Marketing in a bank including at least 5 years at management level.
  • A good knowledge of bank’s Product/services
  • Ability to think strategically, using analytical skills to transform strategies into concrete actions.
  • Ability to apply information and knowledge to support brand and communication decision.
  • Problem analysis and creative solution
  • Advanced knowledge of and understanding of contemporary Brand Management principles and practice.

Chief Digital Officer

  • Job Type: Full Time
  • Qualification: BA/BSc/HND , MBA/MSc/MA
  • Experience: 14 – 18 years
  • Location: Lagos
  • Job Field: Media / Advertising / Branding

Description

  • We are looking to hire a Chief Digital Officer who will be responsible for driving the business, leveraging on online technologies and data.

Job Responsibilities

  • Provide direction and leadership on a day-to-day basis.
  • Employ data to create new business development plans and effectively mine territory to develop new customer bases.
  • Develop a clearly-defined and compelling digital strategy for the company’s future and ensure implementation of the company’s digital roadmap.
  • Own the digital strategy – conceptualize, design, build, deploy and manage digital financial products / services to meet the current / future digital needs of the bank.
  • Lead the planning, implementation, delivery and continuous improvement of digital solutions for the bank
  • Direct the development and revisions to policies and procedures for the general operation of the bank’s digital strategy and its related activities.
  • Conduct in-depth customer research and engagement to identify and prioritise digital opportunities for the bank.
  • Customize customer journeys based on a strong understanding of their needs and behavioural patterns.
  • Act as the single point of contact for all digital product requests, business intelligence reporting and analytical tools requirements to the bank.
  • Work closely with digital product team to introduce new solutions, enhance existing solutions/services and retire obsolete solutions in alignment with digital product plan and roadmap.

Requirements

  • Minimum educational level – Bachelor’s Degree or HND in Computer Science, Marketing, Technology start-up services, FINTECH, payments, mobile, software, hardware assets with a track record of progressively taking on senior roles, or related fields with a Master’s Degree.

Previous Work Experience:

  • Minimum requisite experience: 14 – 18 years bank working experience.
  • Experience in managing a broad portfolio of products/solutions (preferably digital) through the entire lifecycle; demonstrated leadership in new product development and deployment.
  • Demonstrated track record of planning, managing and delivering on complex cross functional projects from conceptualization to launch.
  • Proven record of implementing strategic initiatives, policies and operational decisions.
  • Strategic thinking and thought leadership.
  • Understanding of, and experience working with, payment technologies related to ecommerce, Tokenization, Mobile, IOT etc.
  • Ability to work within a complex and often ambiguous environment, and to influence senior management and other relevant parties.
  • Executive presence; strong written and oral communication-including large-group presentations.
  • People and stakeholder management experience.

Application Closing Date

Head, E-banking

  • Job Type: Full Time
  • Qualification: BA/BSc/HND , MBA/MSc/MA
  • Experience: 10 years
  • Location: Lagos
  • Job Field: Media / Advertising / Branding 

Description

  • We are looking to recruit for the position of Head E-Banking, who will be responsible for planning and implementing all the Bank’s Electronic Banking offerings.
  • S/he will take charge of the overall management of the E-Process Unit including Card Services, Electronic Channels (Mobile Banking, Internet Banking, ATMs, Transaction Banking etc.) and Electronic Settlement Units of the Bank.

Job Responsibilities

  • Responsible for the growth and development of the Group’s electronic platforms across technology and marketing teams in compliance with policies and regulations
  • Responsible for income generation at various points of the value chain for various e-business transactions.
  • Define the vision, scope and requirements for the Bank’s Electronic Banking offering and build a compelling multi-year road-map for Electronic Banking Business.
  • Create and implement channel strategies for all customer segments to achieve effective channel use, marketing and customer satisfaction targets, operational efficiency and a seamless product and relationship experience
  • Lead the E-Business advocacy across the Bank.
  • Prioritize channel characteristics by how well they help the Bank meet channel objectives and desired customer experience.
  • Develop channel strategy in order to increase the Bank’s market share.
  • Develop strategies that utilizes self-service banking technology/products/services to expand the Bank’s geographic reach and customer base.
  • Enhance and upgrade existing products and services to include but not limited to internet banking, telephone banking and mobile banking.
  • Create and implement channel strategies for all customer segments to achieve effective channel use, sales and customer satisfaction targets, operational efficiency and a seamless product and relationship experience for customers.

Requirements

  • Minimum educational level – Bachelor’s Degree in Social Science or Humanities or HND with a Master’s Degree
  • Minimum requisite experience – at least 10 years work experience in related field including at least 5 years at management level.
  • Experience should include E-Business operations, Product development, Finance and Process Management.

Head, Customer Experience Design

  • Job Type: Full Time
  • Qualification: BA/BSc/HND , MBA/MSc/MA
  • Experience: 10 years
  • Location: Lagos
  • Job Field: Media / Advertising / Branding 

Job Description

  • We are looking for a candidate, who will be responsible for creating, managing and executing the customer experience strategy of the organization.
  • S/he will supervise and oversee the strategy, planning and execution of the organization’s overall customer experience goals including customer journey articulations across business areas.

Job Responsibilities

  • Develop and deploy the company’s customer experience strategy.
  • Establish and roll-out the company’s customer experience maturity roadmap for holistic management and incremental sophistication as internal capabilities increase and external expectations evolve.
  • Develop an efficient portfolio of customer experience insights and analytics that provide an integrated view of each customer experience for each segment of the Bank.
  • Develop an effective portfolio of internal communications that educate employees about customer experience realities, expectations, goals, improvement and innovation techniques and engagement opportunities, emphasizing specific ways different roles can make a difference in customer lifetime value.
  • Develop customer experience performance dashboards that connect lagging indicators of market performance and leading indicators of team performance related to key drivers of customer lifetime value.
  • Measure and track delivery ROI on identified transformation opportunities for customer experience along with driving continuous process improvement culture across customer experience.
  • Develop recognition for formal and informal collaboration that resolves issues, prevents issues, and creates value for internal and external customers.

Requirements

  • Minimum educational level – Bachelor’s Degree in Social Science or Humanities or HND with a Master’s Degree
  • Minimum requisite experience – at least 10 years work experience in related field including at least 5 years at management level.
  • Understanding of banking products and services.
  • Ability to understand business objectives and align customer experience accordingly.
  • Strong background in customer research and analytics techniques, customer strategy, process improvement, human-centered design and performance management.

Method of Application

Use the link(s) below to apply on company website.

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