LAGOS – 34 Ire-Akari Estate Road Isaga Tedo, Lagos State, Nigeria.
+2348066109886

Customer Representative Needed at Engie Africa

engie africa

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainale energy solutions and life-changing services with exceptional customer experience.

The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy.

With over 1,700 employees, operations in 9 countries across Africa, over 1.2 million customers and more than 6 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025. Apply now for the Customer Representative at Engie Africa. See the position below:

Job Specifications:

  • Full Time
  • Required Qualifications: BA/BSC/HND
  • Location: Kogi, Lagos | Nigeria. See other Jobs in Nigeria
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Job Description:

Responsibilities:

  • Customer engagement – Bounce backs & Repossessions for defined customers
  • Customer engagement – Customer surveys based on different parameters

Deliverables and Activities:

  • Mobile Money Development – Develop and implement migration plan of new and existing customers to Mobile Money payment channels
  • Continuous improvement of Customer Finance field processes
  • Overall Responsibility for Credit performance in assigned locations

Qualifications and Requirements:

  • Degree or Diploma in a relevant field
  • Previous experience in loan collection is an added advantage
  • Knowledge of the service area geographies.
  • Skilled in both verbal and written communications.
  • Skilled in customer relations, negotiations and problem solving.
  • Demonstrated high levels of maturity
  • Team player who is able to work independently
  • Demonstrate honesty and integrity.
  • Fluency in English and local language(s) in assigned region

Highly Desired Skills:

  • Experience with excel and PowerPoint added advantage
  • Community work experience.

Method of Application

  1. Interested and qualified candidates should send their CV to: talentresourcesng.eea@engie.com using the Job Title and preferred Location as the subject of the email. (Tip: Learn how to write a Professional CV).