LAGOS – 34 Ire-Akari Estate Road Isaga Tedo, Lagos State, Nigeria.
New Job Openings at MacTay Consulting

MacTay Consulting has been in existence for over 28 years in Nigeria. We are a member of TACK and TMI, international consulting companies operating in over 60 countries and with a combined experience of over 80years.


  • Shift Manager
  • Change Manager
  • Associate Engineer
  • Incident Manager
  • Value Added Service Operation Manager

Shift Manager

Job Responsibilities

  • Responsible for day to day operational performance
  • Managing a team 25-30 staff
  • Planning for and ensuring team members competence enhancement
  • Ensuring KPI / SLA Fulfillment related to Network Surveillance & 1st Level troubleshooting of the events taking place on the network
  • Review of Performance Metrics for the shift resources and implementation of Corrective & Preventive actions if required
  • Ensuring high motivation level of team resources
  • Attrition Management
  • Providing Technical guidance and Leadership to the team members
  • Conducting Performance Appraisals
  • Fulfillment of Balanced Scorecard
  • Act as a planned work coordinator for emergency requests beyond normal office hours

Job Requirements

  • Qualification: Degree within Electronics Engineering / Telecommunication Engineering / Computer Science / Computer Engineering or equivalent.
  • Industry experience: Telecom / Customer Management
  • Years of experience: 7-9 Years
  • Certifications: ITIL / CCNA / JNCIA/CCIP.

Change Manager

Job Responsibilites

  • To ensure process documentation for all changes in customer's network are in line with Global directive.
  • Ensure adequate levels of process awareness
  • Ensure that all change requests are logged on RFC / OneTM forms.
  • Responsible to ensure that impact analysis is validated in CAB for all configuration/network changes within customer network.
  • Overall responsible for ensuring all configuration changes are approved by Change Advisory Board (CAB) before implementation of change.
  • To be member of CAB in ensuring all the critical/major changes has undergone thorough impact analysis before approval.
  • Ensure that decisions taken by the CAB are documented and communicated.
  • Ensure successful execution of CRТs.
  • Consolidate a Daily OneTM / RFC Report and send it to the concerned stakeholders.
  • To ensure delivery of agreed / ad-hoc reports towards customer as per WLA requirements.
  • To facilitate customer requirements for new and revision in existing change request and their delivery.
  • Ensure that concerned stake holders are adhering as per SLAs definitions.
  • Ensure that all opened RFCs / CRs are resolved/ closed in timely manner.
  • Leads the development, deployment, awareness, implementation and compliance of Change Management process for allocated accounts
  • Participates in internal and external Governance meetings and present Change Management performance.
  • Drives initiatives and automations to improve process performance.

Job Requirements

  • First Degree in any Engineering course
  • Must have at 7 - 10 years experience in Telecom or ICT
  • Must have Certification in ITILV3 or ITIL Service Transition & Six Sigma
  • Excellent communication skill
  • Good in Process / People Management
  • Ability to develop / automate strong reporting mechanisms and presentations
  • Pro-active and able to work under pressure

Associate Engineer

Job Summary

Alarm Monitoring Asst-Engineer will take the ownership of alarm monitoring for charging & billing system and creation of trouble tickets within the agreed response time.

Job Responsibilities

  • Primary responsibility is to Monitor the Alarms for charging and Billing system through Alarm Monitoring tools
  • Creation of TT through tools within the agreed Response time.

Skill Requirements

  • Candidate should have good communication skills
  • Candidate should have good mail etiquette skills.
  • Basis knowledge of Telco Network operations and IN platform.
  • Must be aware of the Alarm Monitoring/Trouble Ticket creation process through Tools.
  • B.Sc. / B-Tech in Electronics and Telecommunication
  • Minimum years of relevant experience: Min 1-2 years of work experience within NOC environment.

Incident Manager

Job Responsibilities

  • Lead and facilitate the engaged team toward restoration of service in shortest possible lead times.
  • Engage relevant stakeholders & escalate when necessary to expedite resolution.
  • Ensure RT adopts optimal mindset which balances best path to resolution and protection of customer interests.
  • Initiate management and technical escalations when required.
  • Log all Incident details, allocating approved categorization and prioritization.
  • Keep users informed about their IncidentsТ status at agreed intervals.
  • Associate Incidents with other records (i.e. Changes, Problems, repetitive incidents).
  • Provide first-line investigation and diagnosis of all Incidents via major incident report.
  • Ensure recovery team remains sensitive to collection and correlation of data for potential RCA post event.
  • Escalate critical outages to Problem Manager after restoration for RCA.
  • Remain available at all times during the designated shift and/or roster period.
  • End to end incident owner.

Job Requirements

  • Leadership skills: Good in People and Process Management
  • Language skills: Fluent spoken English & excellent English written communication skills
  • Values and behaviors: Pro-active and able to work under pressure
  • First Degree from any institution
  • Years of experience: 3-6.

Value Added Service Operation Manager

Job Responsibilities

  • Establish operation methodology based on deep understanding of mobile internet and telecom VAS (Value-added Services) operation.
  • Support service business development and service operation solution, business case development, commercial negotiation and communication.
  • Dedication to service operation work, provide operation plan and implement routine operation flow.
  • Monitor and analyze service operation data, provide promotion suggestion, communicate with respective team or department to coordinate operation flow.
  • Support projects in terms of delivery plan, key milestone assessment as well as project governance.
  • Focus on usersТ experience, provide service UI and logical flow improvement suggestion, support content operation and promotion,
  • Implement pacification scheme when platform operation issues arise.
  • Organize market promotion activities, provide and implement promotion plans, and manage promotion channels.
  • Support financial and settlement workflow
  • Effective communication with executive customers.

Job Requirements

  • First Degree in Computer Science, Information Technology, Computer/ Software / Electrical / Electronic Engineering and any related discipline
  • 3+ years in the digital services department of Telecom industry, Internet Company or VAS service provider.
  • Experienced in VAS operation or promotion, good understanding of software product and industry
  • End-to-end service operation process understanding
  • Result-orientated, passionate and a team player. Global business management experience is preferred.
  • Good communication skills.


Interested and qualified candidates should forward their CV to: using the "Job title" as subject of the email.

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